Executive Coaching
with Cindy Tonkin

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Executive Coaching is a better alternative to training for senior managers. You can focus on your challenges, and target your learning to these. This beats spending a day in a training room or combing a book to find the one piece of liberating information!

And you can schedule coaching for a time that suits you.

Cindy Tonkin gives you practical tools to make doing business with people simple. Combining a "soft" skills background in neuro-linguistic programming (NLP) with a "hard" business performance improvement history, she specialises in making the complex simple.

You can find out more about Cindy, read stories about previous clients and what they say and how sessions work.

About Cindy Tonkin

Examples of previous coaching

How it works

Which Session to choose

Testimonials

By phone or in person

Cindy Tonkin is not your typical executive coach.

She has a background in productivity improvement and business systems, so she can help you set up, grow, promote and reduce waste in your business.

She has a Masters degree in Linguistics, and International Training qualifications. This means you get ideas easily in several different ways. You get what she means and see how it applies to you, and can sound out ways to make it work.

She is a Master Trainer of NLP (Neuro-Linguistic Programming), so she can help you get over the mental barriers standing in the way of your ultimate success, help you work more effectively with your staff and colleagues, clarify what is important when you're overwhelmed, or just give you a chance to sort through your issues and solve them yourself. Read some examples of issues other execs and their teams have worked on with Cindy.

As an experienced corporate trainer and consultant she has run her own consultancy business since 1992, and has worked with more than 130 clients on more than 60 assignments in that time. She has worked with both large and smaller businesses, so she can adapt to your needs and ambitions.

She has written a number of books, including an AIM best-seller and another seven titles. She is a keen self-educator, and is always adding new knowledge to her mental database. You don't have to attend every seminar, read every book. She does, and then can plug you in to what's relevant.

Sign up now, or contact Cindy for to speak to some happy clients about their experience. Discover why executives want to work with the Cindy.

You can choose how you’d like to do business. Here are the options:

• Single coaching session $700
• Set of 5 coaching sessions $2750
• Team 10 coaching sessions $5200

Payment is 100% up front , and includes GST. Cindy books sessions directly with the coachee. You can pay by credit card on our secure server, or request that we invoice you.

Many managers like to buy a Team 10 pack, and share the sessions with their higher performing staff.

The total fee is due when you book the series. We will schedule dates for the sessions when you confirm. If for some reason you need to reschedule or cancel sessions, 24 hours notice is required. You may postpone or transfer sessions with 24 hours notice, and you may not cancel.

There is no expiry date on the sessions.

Sessions are by phone or in person at your offices in Sydney.

Executives use coaching to lead and motivate, and to improve personal effectiveness.

To protect client confidentiality names and roles have been changed. Contact Cindy for satisfied referees.

Coaching to lead and motivate

• Jo’s team worked well. She wanted to capitalize on this. After a session or two on values and how they manifest in actions, she went back to her team and ran a few meetings. The team reported feeling even closer and more effective. A few minor issues which had been bubbling under the surface came to the fore and were dealt with. The team’s performance continued well
• Di had been in jobs before where she’d worked herself almost to burnout. Her coaching sessions served to blow off steam before she got to that point. Over a period of several months, we worked on time management, organisational priorities, the best ways of approaching an impending conference, delegating, creating management systems, and her own career ambitions
• Whenever Stu gave Ellen direct feedback about errors or inconsistencies in her reporting, she would zone out. She consistently made the same errors, because she didn’t seem to even hear the feedback from him. A coaching session on motivational style had Stu’s feedback back on track, and Ellen felt like she knew what to change.
• Cath and Anna had recruited team members before. Sometimes they worked well. Sometimes it was a disaster. Coaching sessions based on the personality styles and filters of the successful staff allowed them to create a set of questions to ask potential candidates, so they could filter in the thinking styles they required for the job. And it made them more clearly define what they needed in a staff member

Coaching to improve personal effectiveness:

• Amber's colleagues kept asking her "Are you OK?". She hated her job, found her boss difficult and was thinking about resigning. Two weeks after her coaching session she was energised, understood her boss' limitations and character, and became enthusiastic about the life her job allowed her to live outside work. Her work product improved
• David's boss thought he was the right person in the wrong job. While he was engaging and clever, and he got many commendations from customers, his paperwork was always behind. He requested more "waivers" on customer fees for lateness than anyone else (because he often lost their forms and sent them out late), and he needed propping up emotionally more often than anyone else. After 3 sessions, where he was coached on "remembering to remember" what he needed to know David had begun to pick up his memory, and had gained enough confidence to apply for another job internally which better matched his skill set
• Alicia's concern was that Brian, her gun salesman, was a little too aggressive. He had more technical knowledge of their complicated financial product than anyone else. He could structure excellent deals which met customer needs as well as making a decent profit for the company. But Brian's clients found him arrogant. After a few coaching sessions, Alicia received 3 customer calls asking what she'd done to make him so much more easy to work with!

Cindy approaches each coaching client differently based on their personality style, any pre-briefing from their manager, and their outcomes.

Track Record

Cindy Tonkin’s corporate coaching clients include:

• Leadership program for the Cancer Council of Victoria
• Management and Leadership coaching Commonwealth Bank Strategic Marketing and Customer Insights
• Performance improvement and morale boosting small group and individual coaching, Toyota Financial Services
• Individual high-potential staff performance issues at Deutsche Bank and at Toyota Financial Services, Pfizer Australia
• Presentation feedback for senior managers in a high-profile multi-national utility as they geared up to present to the management team of the company taking them over

I've taken the job with [employer] and have been there for 4 weeks now... it has been a whirlwind since starting. I am enjoying the role - many challenges and opportunities. I have to tell you that every time that I am in a meeting with senior management I focus on what is being said... I feel incredibly in control! I even had to deal with some tough customers tonight and I had great success. Once again thank you for your support. You're a champ. Gail, Manager in a Major Australian Transport and Distribution company.

Hi Wonder Woman, Thanks for a fantastic session - you left us feeling incredibly motivated excited and happy - you are worth your weight in gold - can't wait for the next session! Jeremy, Director of a Travel Consultancy.

Your passion for people is very evident... and I would like to thank you for an inspiring and informative [session]. Jacqui, Trainer and Facilitator

Thank you! Would you believe I have had 3 people tell me today that I look - 'light & happy'!!! How cool is that? (it describes the feeling beautifully). Look forward to next time. Michelle, Manager in a Multinational Utility.

Just a quick email to say many thanks for your time earlier today ! Plenty of sensible, down to earth "food for thought !", thanks for helping put it all into perspective ! Helen, Personnel Consultant

J is doin' fine - a happy chappy. He has been excellent on the phones over Christmas as we have had people on leave and have been pretty flat out... seems to cope with things better. He has had three written customer compliments [in the past month]... has been awarded a "Customer First" Award and is about to get his second - now how fantastic is that!!!! If I could just organise times for you to see the rest of my team then we will be set!! Keith, Call Centre Manager about one of his staff working with Cindy

How it works

Here's how to book your coaching sessions with Cindy

1. Click on the shopping trolley and give us your details
2. We will email you within 24 hours with time and date options for your first session
3. We charge your credit card after you have completed your session. If you would prefer, we can invoice you. Terms are 7 days

If you have any other questions, please be sure to send us an email.

By the way, we can shift sessions easily with 24 hours notice. With less than 24 hours notice, you will pay for the session if you cannot make it. Similarly, if we change a session with less than 24 hours notice, we will give you a bonus session.

What happens in an individual session

Each coaching session takes up to 1.5 hours.

We clarify your outcome - why we are here, and you are working towards. Once the outcome is clear the session may include:

• content pieces - theory or ideas or examples which may help you get to your outcome
• clarifying the process of getting there - map process, list activities, talk through the obstacles, identify the sphere of influence, discover other options
• some mental gymnastics - reframing the problem or issue, discovering the barriers and eliminating them, uncovering limiting beliefs

Sessions end with some practical to dos which move you closer to the outcome. These can range from reading a book or researching the Internet to using a particular approach with 3 people to "test" it out, to listing important things.

it's about focusing on what works, discovering behaviours which work elsewhere which may also work at work. If your manager or HR has briefed the job, then you vet all information relayed to them. This protects your confidentiality.

Which session to choose

Single coaching session $700

Choose a single coaching sessions if you have a single issue or outcome to achieve, and just need a little push towards it.

Individual Five Session pack $2750

Five session packs are for working on a series of issues or an objective with several milestones. Each session is scheduled individually or at regular intervals, whichever suits your outcome.

Sessions are by phone or at your offices in Sydney.

If you want real and effective change in the way you work, at some point you need to go outside of your own system. If you want to do something differently, you need coaching with Cindy.

Team Ten Session pack $5200

Buy a ten session pack for your entire team and get consistency in message and outcomes. Use the sessions as rewards for high performers, or to help side-tracked high potential staff to return to their path.

Sessions are by phone or at your offices in Sydney.

If you want real and effective change in the way you work, at some point you need to go outside of your own system. If you want to do something differently, you need coaching with Cindy Tonkin.